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Troubleshooting
Photos Not Uploading
Having trouble uploading photos? Here are the most common causes and solutions.
Quick Fixes
Try these first—they solve most upload issues:
- Check your internet connection - Make sure you have a stable WiFi or cellular connection
- Refresh the page - Sometimes a simple refresh fixes temporary glitches
- Try a different browser - Switch from Safari to Chrome or vice versa
- Clear browser cache - Old cached data can cause issues
Common Issues & Solutions
Upload Stuck or Frozen
If the upload progress bar stops moving:
- Wait a bit longer—large photos can take time on slow connections
- Check if your phone went to sleep (keep the screen on during upload)
- Try uploading fewer photos at once
- Move to an area with better signal
Upload Fails Immediately
If uploads fail right away:
- Check file format—we support JPEG, PNG, WebP, and HEIC
- Check file size—maximum is 50MB per photo
- Make sure the event is still active (not past retention period)
- Try uploading a different photo to isolate the issue
"Permission Denied" Error
Your browser needs permission to access your photos:
- iPhone: Go to Settings → Safari → Camera & Microphone Access
- Android: Tap the lock icon in the address bar → Permissions
- Allow access to photos/media when prompted
iPhone Users
Make sure you're not in "Low Data Mode" or "Low Power Mode" as these can interfere with uploads. Check Settings → Cellular → Cellular Data Options.
Photos Not Appearing in Gallery
If upload succeeds but photos don't show:
- Refresh the gallery page
- Wait a moment—there can be a short delay
- Check if you're viewing the correct event
- On Free tier, only the first 100 photos are visible
Slow Uploads
Uploads taking too long? Try:
- Connect to WiFi instead of cellular data
- Move closer to your WiFi router
- Upload photos in smaller batches
- Avoid uploading during peak venue WiFi times
Event-Specific Issues
Venue WiFi Problems
Event venues often have unreliable WiFi. If many guests are having trouble:
- Ask guests to use cellular data instead
- Set up a mobile hotspot as backup
- Remind guests they can upload photos later from home
Many Guests Uploading at Once
Our system handles concurrent uploads well, but venue internet may not. Stagger announcements or suggest guests upload at different times.
Still Having Issues?
If none of these solutions work, please contact us with:
- Your event name or link
- Device type and browser
- Screenshot of any error message
- Description of what happens when you try to upload