Common Scanning Problems

Camera Won't Recognize the QR Code

If the phone camera doesn't detect the QR code:

Check the size - QR codes smaller than 1.5 inches (4cm) can be hard to scan
Improve lighting - Make sure the QR code is well-lit, not in shadow
Reduce glare - If laminated, angle the code to avoid reflections
Hold steady - Keep the phone still while scanning
Get closer/further - Optimal distance is usually 4-10 inches (10-25cm)

QR Code is Blurry or Damaged

Print quality matters:

Reprint from the original high-resolution download
Don't resize QR codes in word processors (can cause blurring)
Use a quality printer—inkjet smearing can affect scanning
Replace damaged or wrinkled printouts

Pro Tip

Always test your printed QR code before the event! Have a few people try scanning it with different phones to make sure it works.

Phone-Specific Issues

iPhone

iPhones have built-in QR scanning in the Camera app:

Open the Camera app (not a third-party scanner)
Point at the QR code
Tap the notification that appears at the top

If it's not working:

Go to Settings → Camera → make sure "Scan QR Codes" is enabled
Try using the Control Center QR scanner instead

Android

Most modern Android phones scan QR codes through the camera:

Open the Camera app
Point at the QR code
Tap the link that appears

If it's not working:

Try Google Lens (tap the Lens icon in the camera)
Some phones need a dedicated QR scanner app
Check camera settings for QR code options

Older Phones

Phones from before 2018 may need a QR scanner app. Recommend guests download a free scanner from their app store, or simply share the direct link instead.

Alternative: Share the Direct Link

If QR scanning isn't working, share your event link directly:

Text or WhatsApp the link to guests
Write the short link on a sign near the QR code
Post it in an event group chat

Your event link is available on your dashboard—just click "Copy Link".

QR Code Leads to Wrong Page

If the QR code opens but shows the wrong event or an error:

Make sure you're using the QR code for the correct event
Download a fresh QR code from your dashboard
Check that your event hasn't expired (past retention period)

Environmental Issues

Dark Venues

In dimly lit venues, phones may struggle to see the QR code. Solutions:

Place QR codes near light sources (candles, string lights)
Use white paper to maximize contrast
Consider backlit displays or phone flashlight

Outdoor Events

Direct sunlight can cause glare on laminated QR codes:

Place in shaded areas
Use matte lamination instead of glossy
Angle codes to reduce sun reflection

QR Code Not Working