We want you to be completely satisfied with ReplayMyDay. This policy outlines when and how you can request a refund.
7-Day Money-Back Guarantee
Full refund within 7 days of purchase if your event hasn't occurred, no guests have uploaded photos, and you haven't downloaded any content.
Refund Eligibility
Eligible for Refund
- Technical issues we couldn't resolve before your event
- Event cancelled before the event date
- Accidental duplicate purchase
Not Eligible
- More than 7 days since purchase
- Guests have uploaded content
- Event date has passed
- Change of mind after using service
How to Request a Refund
Email our support team
Contact us at support@replaymyday.com
Include your details
Your account email and event name
Explain the reason
Include any relevant documentation for event cancellations
Refund Processing
3-5
business days
to process
5-10
business days
to appear
Refunds are issued to the original payment method.
Plan Changes
Downgrades
No partial refunds for downgrades. Contact us within 24 hours if you purchased the wrong plan.
Upgrades
Pay only the difference when upgrading. No refunds for upgrades.
Questions?
If you have questions about our refund policy or need assistance, please contact us at support@replaymyday.com. We're here to help!